Refund policy

HAF Returns & Exchanges Policy

■ Returns Eligibility

- Faulty Items: If your item is faulty or damaged, we will exchange or refund it.

- Unopened Items: Products that are still sealed/packed can be returned.

- Clothing: We will exchange sizes if the clothing is unworn, unwashed, and with original

tags attached.

■ Costs

- Customers are responsible for return postage fees.

- We recommend using tracked delivery for your protection.

- Refunds or exchanges will only be processed once we receive and check the item.

■ How to Return an Item

1. Repack your item securely in its original packaging (if possible).

2. Send the parcel back using one of our approved methods:

- Evri (Hermes) ParcelShop or Locker – Tracked

- InPost Locker – Tracked

- Royal Mail Tracked Delivery

3. Keep your proof of postage & tracking number until your refund or exchange is

confirmed.

■ Exchanges

- Exchanges will be processed once the returned item has been received.

- If the requested exchange is out of stock, we will issue a refund instead.

■ Timeframe

- Returns must be initiated within 14 days of delivery.

- Refunds are issued to your original payment method within 5–7 working days of us

receiving the item.

■ Non-Returnable Items

- Used or damaged items (unless faulty).

- Clothing that has been worn, washed, or returned without tags.

- Clearance or final-sale items.

■ Contact Us

For all return requests, please contact our team at shop@usehaf.co.uk with your order number. subject - RETURN - (Order number) - Name 

before sending anything back.